FAQ

A�

What is ITtechlive all about ?

ITtechlive is a remote computer support company catering to technology-driven needs of computer users all over the world.

Why Should I Choose ITtechlive?

We can answer in just one sentence: a�?To experience one of the best supports.a�? To experience it yourself, speak to an ITtechlive support specialist now.

 

Are You 24×7 available ?

Yes, all our service centers work 24 hours a day, 7 days a week. You can contact us anytime for instant solutions to any of your computer tech requirements. We will take you through each and every step of resolving your computer problems anytime day or night.

 

What methods of Payment can i use ?

ITtechlive accepts major credit cards both online and over the phone. So either use your credit card or PayPal balance.

 

How do I cancel / arrange for a refund?

If you wish to cancel your services for any reason or get a refund for the service, you can call our toll free Customer Service number.

 

What Computer Brands can ITtechlive help me with ?

Yes, we provide support for all Microsoft, Windows, apple platform and applications no matter which computer brand you are using and where you purchased your computer from.

 

What Certifications make your A�Technicians the A�Specialists ?

 

All our computer support specialists are Certified Experts, Product Specialists, Certified Desktop Support Technician A+/MCP/MCSE Certified Professionals, and Network Administrators. Every technician is pre-qualified and completes an extensive eight weeks training course on excellent service delivery and offering his expertise in remote support skills.

 

Do You guarantee your work ?

Yes we do at ITtechlive; our customer satisfaction holds the prime importance for us; to an extent that all our plans and policies center on it. And quality of the services plays a significant role in ensuring the same, since this is our USP that makes customers come to us again and again. Therefore, our technicians take utmost care to maintain quality of work at every level.

 

Is It Easy and Secure ?

Certainly! ITtechlivea��s Remote Support is a 100% secured mode of getting instant help, and you have complete control over the support session at all times. Our technician can access your computer screen only after with permission, and if you feel uncomfortable at anytime, you can simply disconnect / close the session in one click.